Patients and the public

Our role is to protect everyone who uses pharmacy services. Find out more about how our work can help you.

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pharmacist doing a bedside consultation with a patient

How we protect you

Our role is to protect everyone who uses pharmacy services. Find out more about what you can expect from pharmacies and how to buy medicines safely online.

Our role protecting patients and the public

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room full of people holding discussions

Getting involved

We work with a wide range of people to make pharmacy a safe place for everyone. Find out more about our consultations and how to join our feedback panels.

Get involved

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patient sitting down

Report a concern

We investigate concerns about pharmacy professionals and pharmacies. We take action to restrict their practice when this is necessary to protect patients and the public.

Reporting concerns